Returns and Exchanges
Bed Linen – Please double check that you have ordered the correct size and colours before we commence manufacture (within three days).
If you are unhappy with the colour and wish to exchange, this is possible on certain items within 30 days of receipt of delivery, please contact us on 01524 844106 or via email ([email protected]) to find out if your item applies. If your item has been fully custom made you cannot exchange the bedding.
If you are unhappy with the quality of the fabric and wish to return for a refund this is possible on certain items, please contact us on 01524 844106 or via email ([email protected]) to find out if your item applies. If your item has been custom made, we will not be able to offer you a refund. We do also offer a FREE sample service to avoid this.
Mattresses – All mattresses are nonreturnable as they are all custom made products. We are unable to accept mattresses back for exchange or a refund.
Damaged or Faulty Goods
Bed Linen – Upon receipt of your delivery if you notice any significant damage to the parcel please refuse delivery and contact us on 01524 844106.
After delivery has taken place if you notice any damaged or faulty goods please contact us within 10 working days of delivery, either via email or over the phone on 01524 844106.
In the event of damaged or faulty goods we may ask you to send photographs of the issue to help us in resolving the matter.
All our products come with a 5 year product guarantee however we are not responsible for general wear and tear, damage, mistreatment or damage due to washing.
Mattresses – Upon receipt of your delivery if you notice any damage to the actual mattress, please refuse delivery and contact us on 01524 844106. Please DO NOT sign for the mattress. The outer packaging may be torn, however it is there to take the brunt of the delivery.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 working days.