5 year product guarantee

At Jonic, we take great pride in our craftsmanship. Our team is dedicated to ensuring that your caravan, motorhome and campervan mattresses and bedding are enjoyed adventure after adventure.

We want you to share our confidence in our products, whether it's a custom-made mattress or a fitted sheet. That's why all our products come with a 5-year guarantee.

For over 15 years, we've been perfecting our craft to ensure your bedding and mattresses meet the highest quality standards.

Want to learn more about our 5-year guarantee? Read our FAQs or contact us.

Your guarantee starts from the date of purchase. There is no need to register your guarantee.
Please note, our guarantee does not cover any item purchased before 23/03/2024.

The guarantee covers any faulty elements to our mattresses and bedding. This can include:

  • a visible indentation greater than one inch that is not associated with an indentation or sag resulting from the use of an unsuitable foundation.
  • any physical flaw in the mattress that causes the foam material to split or crack, despite normal usage and proper handling.

The guarantee does not cover any general wear and tear, damage, or mistreatment due to washing.

Your products are covered for up to 5-years after the date of purchase.

In the unlikely event that your bedding or mattress is unsatisfactory, please get in touch with our friendly customer care team. 

As a part of our investigation, we may ask for some photographs to be sent via email so we can gain a better understanding.

We will then arrange for an exchange or a refund where appropriate.